On May 19, 2026, between 12:46 PM and 12:50 PM ET, the Provider Portal and its API endpoint were unavailable. A configuration change triggered health check failures, taking the services offline for approximately 4 minutes before they automatically recovered.
Resolved
On May 19, 2026, between 12:46 PM and 12:50 PM ET, the Provider Portal and its API endpoint were unavailable. A configuration change triggered health check failures, taking the services offline for approximately 4 minutes before they automatically recovered.
Identified
We have identified the root cause of this incident and are working on a resolution.