Provider Portal - 504 Increased Error Rates when attempting to create new Cases

Resolved·Degraded performance

This incident has been resolved. Thank you for your patience.

Wed, Jul 29, 2026, 07:40 PM

(1 week ago)

Affected components

Jul 29, 2026, 03:54 PM

05:03 PM

Updates

Resolved

This incident has been resolved. Thank you for your patience.

Wed, Jul 29, 2026, 07:40 PM

Monitoring

We have resolved the incident and are monitoring for further issues.

Wed, Jul 29, 2026, 05:03 PM(2 hours earlier)

Identified

We have identified the root cause of this incident and are working on a resolution.

Wed, Jul 29, 2026, 04:44 PM(19 minutes earlier)

Investigating

We are aware of this issue and are looking into the root cause.

Wed, Jul 29, 2026, 03:54 PM(49 minutes earlier)