Provider Portal - Database Outage

Incident Report for careviso

Resolved

Timeline: Saturday 2025-03-29, 7:51PM EDT to Sunday 2025-03-30, 4:24PM EDT.
Description: The database cluster backing the Provider Portal experienced an outage due to a failed replica failover during a routine automated patching incident.
Resolution: Resolution for the issue was implemented at 4:24PM EDT Sunday 2025-03-30, with followup resolution at 6:30AM EDT Monday 2025-03-31.

Posted Mar 29, 2025 - 19:51 EDT